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terms & conditions

Terms & Conditions

The content of this website is for your general information and use only. It is subject to change without notice. We do not provide any guarantee as to the accuracy, timeliness, performance or completeness of the information found or offered on this website. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You acknowledge that Aqua Scapes of CT (Last Updated: November 26, 2021, 8:31 pm) may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent of the law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

The views, opinions and expressions written on this website are those of the author and/or any/all contributors to this site. We allow our users to upload images to this website. While we heavily monitor our website for inappropriate content (and remove harmful content as quickly as possible), we do not guarantee that all images on this website may be suitable for all ages. Therefore, this site may contain inappropriate material which may not be suitable for anyone under the age of 18. If you are under the age of 18 years, or under the age of majority in the location from where you are accessing this website you do not have authorization or permission to enter this website or access any of its materials.

Website Accessibility

Website accessibility may be limited based on browser or device including mobile. Photos, videos, and/or files may not be accessible to all screen reader software.

Intellectual Property Rights (IPRs)

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

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Updated on November 26, 2021, 8:31 pm

Service Policy

If your appointment was confirmed and we are unable to complete the service due to lack of water/electricity, you will be charged the service fee. Make sure your outside water spigot is ON if you are requesting a service. If your water is OFF when we arrive and we are unable to complete the service, you will still be charged the service fee. If additional services are required, you will not be charged an additional service fee, but will be charged for hourly labor. If you are not home (and we are unable to contact you), we will use our discretion when it comes to replacing products (ie filter mats, warranty items, carbon, skimmer nets). We will not install a new pump or any expensive items without your approval.

Service Pricing

We accept the following payment methods:CashCheckVisaMastercardAmerican ExpressDiscoverBBU

Service Charge - We charge a service fee of $90 for the first 5 miles from our store in Portland, CT. We charge an additional $10 per 5 miles of travel distance; meaning if you live 15 miles away, you will be charged a $120 service call fee.

Labor Rate - We charge $90 per hour for each employee, meaning 2 employee for 1 hour is $180.

Consultation Fee - We charge $100 to $300 depending on travel time.

You accept the following charges for our services. All service prices are subject to change and are not guaranteed. Failure to return payment within the allotted payment period (30 days after billing date) will result in recurring monthly interest fees.

Service Scheduling

You acknowledge that factors outside of our control can affect the date and time of your service. Weather, location, and staffing affect how we schedule our services. We service all of Connecticut, not just a few local towns.

Fish & Plant Problems

We are not responsible for sick, injured, or dead fish. Fish issues that arise after a service could have evolved from a host of varying factors. Additionally, we are not responsible for any damage to aquatic plants during a service.

Quotes & Consultations

Any quote/estimate provided by our office may be inaccurate; pond size/cleanliness cannot be judged accurately based on your photos/information.

Online Store

We ship via one of the following carriers:USPSUPS GroundTForceXPOOld Dominion

Store locations do not need to honor any discounts or pricing listed on this website. Store locations may have items out of stock when listed available on this website.

Return Policy

If, within 30 days after your purchase, you are dissatisfied for any reason, you may return your purchase for a full refund, provoided the product is in re-sellable condition. After 30 days, a 15% restocking fee applies to all items in re-sellable condition. Any product held over 90 days is non-refundable. To ensure your return/warranty is processed correctly, please include your order number and email address in the package. To return a purchased item, please ship the product(s) back to us with your information and a copy of your receipt. Products must be returned in saleable condition. We have the right to refuse any return we deem unsaleable. Refunds are issued for returned products only. You are responsible for any/all return processing fees.

Warranty Policy

If you are looking to warranty a product purchased from us, please return the product with your info, a copy of your receipt, and specify that this is a warranty product. We will process your return and ship a replacement. You must have purchased the product from us to receive your replacement/refund. Warranty means you have purchased the product within the warranty period. If your product is no longer under warranty when we receive it, we will notify you. If you want your product returned to you after, please contact our office (return shipping/processing fees apply).

All warranty products over 5lbs will be assessed a $30 shipping/processing fee.

Third Party Affiliates

This website is hosted by GoDaddy. We also use GoDaddy Email to send and receive emails.

We rely on a third party (PayPal) to process any/all payments. If you must refute a payment, you must contact this third party (PayPal) for your reimbursement. We do not access, store, or process any credit card information on this website.

This website uses Google AdSense. All advertisements depicted on this website are controlled and generated by Google and may not represent our company values and standards.

We use Constant Contact to securely and privately send you emails.

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are not responsible if your personal information (ie phone number, email address, postal address, password, etc) is lost, stolen or hacked.

We use SSL certification to ensure all content on this website is protected from hackers. We track the ip address, user location, and page history of any/all user(s) on this website. We safeguard against SQL injection attacks blocking backend access to our database and work towards encrypting your sensitive data.

Use a unique password for this website. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.