Terms & Conditions

Updated - June 24, 2025, 1:32 PM

The content provided on this website is intended for general information and personal use only. All information is subject to change without notice.

While we strive to ensure the accuracy, timeliness, performance, and completeness of the information presented, we make no guarantees or warranties of any kind. It is your responsibility to ensure that any products, services, or information available through this website meet your specific needs.

You acknowledge that Aqua Scapes of CT may contain inaccuracies or errors. To the fullest extent permitted by law, we disclaim all liability for such inaccuracies or errors. Your use of any information or materials on this website is entirely at your own risk, and we shall not be held liable for any consequences arising from such use.

The views and opinions expressed on this website belong solely to the original authors and contributors. Users are permitted to upload images to the site. While we actively monitor content and promptly remove anything deemed inappropriate, we cannot guarantee that all content is suitable for all audiences. Some materials may be inappropriate for users under the age of 18. If you are under 18, or below the legal age of majority in your jurisdiction, you are not authorized to access this website or its content.

Website accessibility may vary depending on your browser or device, including mobile devices. Certain photos, videos, or downloadable files may not be compatible with all screen readers or accessibility tools.

Unless otherwise stated, the materials on this website—including but not limited to design, layout, images, graphics, and appearance—are owned by or licensed to Aqua Scapes of CT. Reproduction, distribution, or unauthorized use of this content is strictly prohibited and may result in legal action.

Regarding tools such as the Pond Calculator and Pond Builder’s Guide, we do not guarantee the accuracy of any calculated values. We are not responsible for any issues related to overestimating or underestimating pond gallonage. When applying treatments—especially if fish are present—it is always safer to under-treat than to over-treat. If you are unsure of your pond’s capacity, we recommend using conservative dosages.

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Privacy Policy

We are committed to maintaining the security and confidentiality of your personal information. To help prevent unauthorized access or disclosure, we have implemented a range of physical, electronic, and administrative safeguards to protect the data we collect online.

Although we take these precautions seriously, we cannot guarantee complete protection. We are not responsible for any personal information (e.g., phone number, email address, mailing address, password, etc.) that is lost, stolen, or compromised due to circumstances beyond our control.

This website is secured with SSL (Secure Socket Layer) encryption to help protect your data from interception by unauthorized third parties. We also track certain technical details, such as IP addresses, general user location, and page visit history, to help monitor activity and improve site performance.

Our systems are protected against SQL injection and other common attack methods to restrict unauthorized access to our backend and database. We are continuously working toward stronger encryption and data protection standards for any sensitive information.

We strongly recommend using a unique, secure password for your account on this website.

We do not sell, rent, or share your personal information with third parties, except as required by law, to improve our services, or to protect our legal rights. We only store personal data on our servers when it is necessary for the continued operation of a specific service.

Third Party Affiliates

This website is hosted by GoDaddy, and we also use GoDaddy Email services for sending and receiving correspondence.

For payment processing, we rely exclusively on a third-party provider: PayPal. All financial transactions are handled directly through PayPal’s secure platform. We do not access, store, or process any credit card or payment information on this website. If you need to dispute a payment, please contact PayPal directly, as we are not authorized to issue refunds or handle payment disputes on their behalf.

This website uses Google AdSense to display advertisements. All ads served on this site are generated and managed by Google. As such, we do not control the content of the ads and they may not necessarily reflect the views, values, or policies of Aqua Scapes of CT.

We use Constant Contact to securely and privately manage and send email communications. Your email address is never shared or sold, and communications are handled in compliance with data privacy best practices.

Online Store

Store locations do not need to honor any discounts or pricing listed on this website. Store locations may have items out of stock when listed available on this website.

Return Policy - If, within 30 days after your purchase, you are dissatisfied for any reason, you may return your purchase for a full refund, provoided the product is in re-sellable condition. After 30 days, a 15% restocking fee applies to all items in re-sellable condition. Any product held over 90 days is non-refundable. To ensure your return/warranty is processed correctly, please include your order number and email address in the package. To return a purchased item, please ship the product(s) back to us with your information and a copy of your receipt. Products must be returned in saleable condition. We have the right to refuse any return we deem unsaleable. Refunds are issued for returned products only. You are responsible for any/all return processing fees.

Warranty Policy - If you are looking to warranty a product purchased from us, please return the product with your info, a copy of your receipt, and specify that this is a warranty product. We will process your return and ship a replacement. You must have purchased the product from us to receive your replacement/refund. Warranty means you have purchased the product within the warranty period. If your product is no longer under warranty when we receive it, we will notify you. If you want your product returned to you after, please contact our office (return shipping/processing fees apply). All warranty products over 5lbs will be assessed a $30 shipping/processing fee.

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Service Policy and Charges

If your appointment was confirmed and we are unable to complete the service due to lack of water/electricity, you will be charged the service fee. Make sure your outside water spigot is ON if you are requesting a service. If your water is OFF when we arrive and we are unable to complete the service, you will still be charged the service fee. If additional services are required, you will not be charged an additional service fee, but will be charged for hourly labor. If you are not home (and we are unable to contact you), we will use our discretion when it comes to replacing products (ie filter mats, warranty items, carbon, skimmer nets). We will not install a new pump or any expensive items without your approval.

You acknowledge that factors outside of our control can affect the date and time of your service. Weather, location, and staffing affect how we schedule our services. We service all of Connecticut, not just a few local towns.

You are responsible for providing electricity and water. If you require a water truck to fill your pond after the cleaning, you are responsible for scheduling it and payment.

We are not responsible for sick, injured, or dead fish. Fish issues that arise after a service could have evolved from a host of varying factors. Additionally, we are not responsible for any damage to aquatic plants during a service.

You accept the following charges for our services. All service prices are subject to change and are not guaranteed. Failure to return payment within the allotted payment period (30 days after billing date) will result in recurring monthly interest fees. Any quote/estimate provided by our office may be inaccurate; pond size/cleanliness cannot be judged accurately based on your photos/information.

Service Charge - We charge a service fee of $100 for the first 5 miles from our store in Portland, CT. We charge an additional $10 per 5 miles of travel distance; meaning if you live 15 miles away, you will be charged a $130 service call fee.

Labor Rate - We charge $100 per hour for each employee, meaning 2 employee for 1 hour is $200.

Consultation Fee - We charge $100 to $200 depending on travel time. Payment must be made on the day of the consultation.

Pay Your Bill - When your service is complete, we will mail you an invoice. To remit payment, you can: mail a check, call in a credit card, or pay in store. Late fees may incur after 30 days. We accept the following payment methods:

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