Request a Service Call

Service Charge - We charge a service fee of $100 for the first 5 miles from our store in Portland, CT. We charge an additional $10 per 5 miles of travel distance; meaning if you live 15 miles away, you will be charged a $130 service call fee.

Labor Rate - We charge $95 per hour for each employee, meaning 2 employee for 1 hour is $190.

Consultation Fee - We charge $100 to $300 depending on travel time. Payment must be made on the day of the consultation.

Pay Your Bill - When your service is complete, we will mail you an invoice. To remit payment, you can: mail a check, call in a credit card, or pay in store. Late fees may incur after 30 days. We accept the following payment methods:

CashCheckVisaMastercardAmerican ExpressDiscoverBBU

What Service Do You Need Done?

Select a ServicePond CleaningNettingWinterizationGeneral MaintenanceLosing Water/LeakPump Not WorkingLightingSick FishQuoteInstallationOther

Schedule a Date

We do not guarantee specific dates! Feel free to answer: ASAP, A Specific Date, This Month

Water Feature Details and Dimensions

All dimensions should be in feet. If you do not know the pond size or if we have serviced your water feature previously, please estimate or put 0. These fields cannot be blank.

Type of Water FeaturePondPondlessFountainLandscape

Do You Have Fish?

This will help us determine what size holding tank to bring.

YesNoBig KoiA lot of KoiA lot of GoldfishKoi and GoldfishMostly FrogsWay Too Many Fish

Product Checklist

These items will be installed during your service or left for you. Your invoice will include charges for these products.

pond detoxifierbeneficial bacteriabarleycarbonpond saltsludge removerrapid clearalgaecidefish foodskimmer netskimmer basketfilter matspumplightingIonGenUVaeratorde-icernettingthermometerbouldersgravelwater hyacinthswater lettucewater liliesnet with handle

Customer Notes

Submit Request

We currently have 8 Open Requests. Your estimated date of service is approximately 1 week from today.

We schedule based on location; if we have multiple signs up near you, we will likely get to you sooner. Your service crew will access this information before your service. Please note, we plan our days based on this information, so try to be as accurate as possible. Your estimated date of service is automatically generated and may be inaccurate.

We do not guarantee your request date. Do not expect us to show up on your request date. We will call you the day before your service to confirm your appointment.

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